Storage Services

Stortrec Onsite & Out of Warranty Storage Support

Add value and peace of mind to your Storage sales. Partnering with StorTrec, we now provide bespoke Onsite Service Packages for NAS, DAS and LTO Storage Infrastructures.

Delivering bespoke service packages spec'd to customer requirements, our Onsite Storage Support Packages ensure buisinesses recieve the correct levels of supprt for their needs.

PRODUCTS SUPPORTED

Delivering individual tailor-made service packages spec’d to customer requirements. Hypertec and StorTrec Onsite Service support the below technologies.

Server Products

Full support for a range of vendors including Intel, Micro, Gigabyte & ASUS ¹

Synology NAS

All products (both in and out of warranty) ¹

QNAP NAS

All out of Warranty Products ¹

Huawei

Out of warranty Servers & Storage products V2 & V3 ¹

Overland/ Tandberg

Selected Tape products including: NEO2000/4000, Neo100s/200s/400s ¹

IBM | HP | Dell

Selected out of warranty tape and storage products can be supported on request. Server products may also be supported with some elements supported by carefully selected partners of StorTrec.

Supermicro

All products (both in and out of warranty) ¹

SERVICE LEVELS AVAILABLE

Ensure businesses receive the correct levels of support for their NAS, DAS and LTO Storage Infrastructures – customise the response times, service levels and on-site services of packages to ensure the most flexible service experience possible.

BRONZE ²

SILVER ²

GOLD ²

Technical Support

8am -5pm Mon-Fri

8am - 5pm Mon-Fri

24/7

Initial Response

4 Hours

At Time of Call

Response Onsite

(from the point of diagnosis)

Next Buisiness Day

4 Hours

Spare Parts

Yes

Labour

Yes

Public Holiday & Weekend Cover

Yes

¹ Please get in touch for details on specific models. ² Available as a 3 or 5 year plan.

Hypertec provide exceptional quality, choice and supply stability with complete flexibility to your needs. With many products offering Lifetime Warranties and Free UK Technical Support, Hypertec in-house of Sales Experts and Product Specialists are always on hand to support you.