Return Of Products Procedure To Hypertec

RETURNS

Goods supplied in accordance with the Contract cannot be returned without the Company’s prior written authorisation signed on behalf of the Company by a Director or the Company Secretary with the authority to bind the Company.

  1.  PRODUCTS CANNOT BE RETURNED WITHOUT A VALID RMA (Return Material Authority) number which should be used to externally identify the product.
  2.  Products should be returned in their original packaging and adequate measures taken to ensure that both the printed packaging and product are not damaged in transit. Do not mark any printed product specific packaging as this may affect your warranty claim. Please however, ensure that the RMA number is visible outside of the package.
  3. If an advanced replacement is required, then this will take the form of a credit and reorder process, where the user/reseller places an order for the replacement product, which is then despatched as soon as stock is available, and then credited on receipt of the faulty product.
  4. Products that are sold under NDA agreement or project orders sold under the Company’s NCNR (Non-Cancellable, NonReturnable) agreement by all parties cannot be returned or refunded.
  5. Any orders for ‘built to order’ or ‘configured solutions’ (ie NAS, Servers, NUCs) are final and deemed non-returnable, and fall under our NCNR process.
  6. Goods that have been used and opened are non-returnable unless faulty and fall under our RMA process.
  7. Software licences both virtually and physically installed are non-returnable and fall under our NCNR terms.
  8. Non faulty goods returned are subject to a minimum restocking fee at 10% agreed as part of the RMA process.

If you have any questions about the Returns Procedure, please contact your Account Manager or call 01488 686 844.

Hypertec understand that every business has different requirements, which is why our Sales Experts and Product Specialists are happy to work with you to determine the best products for your needs. We take the time to understand customer requirements, our policies and procedures in many circumstances are shaped to suit individual business demands. Helping to deliver a bespoke upgrade solution designed around the user.

We’re proud to offer a 30 minute SLA, guaranteeing a fast turn around for you and your customer. All calls, whether Sales, Warehouse, Technical, or Marketing are answered within 3 rings.

For additional help, support or information about Hypertec – get in touch today.